Privacy Policy

This policy explains what personal information SplashRider collects, why we collect it, and what rights you have over it.

Information we collect

  • Order information: name, billing and shipping address, email address, phone number, and the details of what you ordered.
  • Payment information: handled by our payment processor. We receive confirmation of payment and the last digits and card type — we never see or store your full card number.
  • Device and usage information: IP address, browser type, pages viewed and referring site, collected through cookies and similar technologies.
  • Communications: emails and messages you send us, and your marketing preferences if you subscribe.

How we use it

  • To process, ship and support your order
  • To communicate with you about your order or your questions
  • To detect and prevent fraud
  • To improve our website and product range
  • To send marketing email, but only if you have opted in — you can unsubscribe at any time from the link in any email

Who we share it with

We share personal information only with the parties we need to in order to run the store:

  • Shopify, which hosts this store and processes orders
  • Payment providers, to take payment securely
  • Shipping carriers and fulfilment partners, to deliver your order
  • Email and analytics providers, to send order updates and understand site usage
  • Authorities, where we are legally required to do so

We do not sell your personal information.

How long we keep it

We keep order records for as long as needed to fulfil the order and to meet our legal, accounting and tax obligations. Marketing contact details are kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to receive a copy in a portable format. California residents have rights under the CCPA/CPRA, including the right to know, delete, and opt out of sale or sharing — we do not sell or share personal information as those terms are defined. Residents of the EU and UK have rights under the GDPR.

To exercise any of these rights, email info@splashrider.store. We may need to verify your identity before we act on the request.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the store may not work correctly if you do.

Children

This store is not directed at children and we do not knowingly collect personal information from anyone under 16.

Changes and contact

We may update this policy from time to time; the current version is always published here. Questions or requests: info@splashrider.store.